Snowy360 Support

Questions or running into trouble on the mountain? Send us a message and we’ll help you get back to your snow day.

What to include

Tell us what you were trying to do, what happened, and which iPhone and iOS version you use. Please don’t include your password or other sensitive information. Screenshots are helpful when they don’t contain private information.

Common questions

Location and tracking: Allow location access in iPhone Settings when you use live tracking or location-based features. Background access may be needed to continue a recording while your screen is locked.
Offline maps: Open a resort map and download it before you lose service. Forecasts and live features may require an internet connection.
Apple Health and GPX: You can import eligible ski or snowboard workouts and GPX recordings. Health permissions can be changed in iPhone Settings.
Account or data requests: Contact us from the email address associated with your account and describe the request. We’ll help with account deletion or other privacy requests.
Subscriptions: Apple manages App Store billing and cancellation. Open Settings on your iPhone, tap your name, then Subscriptions.

Read our Privacy Policy for details about information used by Snowy360.